Fliv5 Privacy Policy — Our Full Commitment to Protecting Your Personal Information

Fliv5 (referred to as "we", "us", or "the Platform") is a trusted online gaming platform serving users in Bangladesh. This Privacy Policy explains what information we collect when you use fliv5, why we collect it, and how we use and protect it.

This Privacy Policy applies to all fliv5 services, websites, mobile applications, and customer support. By using our Platform, you are considered to have accepted the terms of this Privacy Policy.

This policy has been developed in accordance with applicable data protection laws in Bangladesh and international privacy standards. Your personal information is a trust placed in us — and protecting that trust is our commitment.

Fliv5 collects two types of information from you — information you provide directly, and information collected automatically while you use the Platform.

We never collect your password, full payment card number, or any unnecessary sensitive information. Only the data strictly required to operate our services is stored in our systems.

In accordance with this Privacy Policy, fliv5 uses collected information only for specific purposes. The information we hold about you is used for the following:

• To ensure your account is created, verified, and managed securely
• To process deposits and withdrawals and verify transactions
• To comply with legal obligations related to anti-money laundering and fraud prevention
• To provide customer support and resolve complaints
• To send relevant promotions and offers (with your consent)
• To identify and resolve technical issues on the platform
• To support compliance with our Responsible Gaming policy
• To fulfill legitimate requests from government or regulatory authorities

Fliv5 uses industry-standard technology and processes to protect your personal information. Our security infrastructure consists of the following layers:

• SSL/TLS Encryption: All communications are secured with 256-bit encryption, equivalent to the standard used in banking systems
• Data Encryption: All collected data is stored in encrypted form in our database, making it unreadable even if server access is obtained
• Firewall & DDoS Protection: Advanced network security measures prevent unauthorized access
• Two-Factor Authentication (2FA): The option to enable an additional verification layer when accessing your account
• Regular Security Audits: Third-party experts regularly audit our systems
• Restricted Access: Only authorized personnel have access to specific data

Your information is stored in state-of-the-art cloud infrastructure with automated backups and disaster recovery in place. Once the retention period expires, data is securely deleted.

Fliv5 never sells your information. However, limited data may be shared with trusted partners in certain circumstances:

• Payment Provider: Payment providers such as Mobile Banking, Nagad, and Rocket receive only the minimum data necessary to complete transactions
• Legal authorities: Information may be disclosed to regulatory bodies where required by court order or legal obligation
• Technology Service Provider: Cloud hosting and cybersecurity partners operate under strict confidentiality agreements
• Fraud Prevention Agency: Industry-wide data sharing may be used to help identify suspicious activity

Before sharing data with third parties, we ensure they uphold the same standards of privacy and security. A separate data processing agreement is in place with each partner.

Cookies and similar technologies are used on the fliv5 website and app. Cookies are small data files stored on your device that help improve Platform functionality.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: To remember your language preferences and settings
• Analytics Cookies: To understand platform usage patterns — only with your consent
• Marketing Cookies: To show relevant offers — only with your permission

You can turn off non-essential cookies at any time through your browser settings. Note that disabling certain cookies may limit some Platform features.

Under fliv5's Privacy Policy, you have several important rights regarding the information we hold about you:

To exercise any of these rights, contact our support team. We will respond to your request within 30 days. In some cases, legal obligations may mean that certain data cannot be fully deleted.

Fliv5 does not retain your information longer than necessary. Retention periods are determined based on the type of data:

• Account information: For the duration your account is active, and 5 years after closure (as required by law)
• Financial transaction records: Up to 7 years as required by regulatory guidelines
• Customer support contact: 2 years after the issue is resolved
• Marketing Preferences: Until consent is withdrawn
• Cookie and session information: Until session ends or up to 13 months

Once the retention period expires, data is automatically and permanently deleted or anonymized so it can no longer be linked back to you.

Fliv5 is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If we discover that a minor's data has entered our system, the account will be immediately closed and all associated data permanently deleted.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated privacy team directly.

• Chat directly with our support agents via live chat
• Send us a detailed email — we'll respond within 48 hours
• You may request deletion or correction of your data
• You have the right to lodge a complaint with an independent authority if you are not satisfied with our response

Fliv5 respects your privacy rights and strives to respond promptly to all legitimate requests. Our goal is to create a safe, transparent, and trustworthy gaming environment.